30-day easy returns.
You may request a return within 30 days of delivery. Items should be unused, in their original condition, and include the original packaging.
Start a return
Email support@pawjoy.com with your order number and the item you would like to return. Please wait for return instructions before sending a parcel.
Damaged or incorrect items
If something arrives damaged or is not what you ordered, contact us with a photo and your order number so we can help.
Refund timing
Approved refunds are returned to the original payment method after the returned item is inspected. Bank processing times vary.