Orders & delivery
Where do you ship?
PowJoy is being prepared for customers in the United States and across Europe. Available destinations and final delivery costs are shown at checkout.
How do I track my order?
When your order ships, we send a tracking link by email. You can also use our Order Tracking page.
Can I change an order?
Contact us as soon as possible after ordering. If fulfillment has not started, we will do our best to help.
Toys & play
How do I choose the right toy?
Choose based on your dog’s size, play style, and chewing habits. Product pages explain the intended kind of play.
Should play be supervised?
Yes. Always supervise play, inspect toys regularly, and remove any item that becomes damaged or has loose pieces.
How should I clean a toy?
Follow the care information on the product page and let toys dry fully before the next play session.